> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msghello.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is msg.Hello?

> The telephone AI voice-agent platform by msg — an overview.

**msg.Hello** is a platform for **telephone AI voice agents**. A caller talks to an agent that understands their request, runs through a conversation flow you have configured, connects to your business systems when needed and ends the call cleanly – by hanging up or transferring to a human.

msg.Hello is **industry-agnostic**: through **connectors** you can hook up any business system, so the agent handles complete business processes end to end.

<CardGroup cols={3}>
  <Card title="Answer calls automatically" icon="phone">
    Reachable 24/7, with no hold queue – the agent picks up every call instantly.
  </Card>

  <Card title="End-to-end business processes" icon="arrows-spin">
    Through connectors the agent handles complete cases – from identification to completion.
  </Card>

  <Card title="Relieve your team" icon="users">
    Your staff are freed from repetitive phone calls.
  </Card>
</CardGroup>

## How a call works

<Steps>
  <Step title="A call comes in">
    A caller dials your agent's phone number. The call is routed through the telephony provider directly to the language model.
  </Step>

  <Step title="The agent understands the request">
    The agent greets the caller and recognizes what the call is about. It follows the **flow** you built in the portal.
  </Step>

  <Step title="Business steps via connectors">
    For concrete tasks – such as booking an appointment – the agent calls **tools** that are connected to your system through a **connector**.
  </Step>

  <Step title="A clean close">
    At the end the agent hangs up or transfers to a human. The call, transcript and analysis are then available in the portal.
  </Step>
</Steps>

## What you do with msg.Hello

| Task                                    | Where                | Chapter                                     |
| --------------------------------------- | -------------------- | ------------------------------------------- |
| Create and configure agents             | Portal               | [Manage agents](/en/agenten-verwalten)      |
| Build conversation flows                | Flow editor          | [Build conversation flows](/en/flows-bauen) |
| Connect business systems & tools        | Connector setup      | [Integrations & tools](/en/connectoren)     |
| Test agents before going live           | In-browser test call | [Test agents](/en/agenten-testen)           |
| Analyze calls and handle them as a team | Portal               | [Analyze calls](/en/anrufe-auswerten)       |
| Data protection, appearance, language   | Settings             | [Settings](/en/einstellungen)               |
| Invite users and assign roles           | User management      | [Users & team](/en/benutzer-team)           |

<Card title="Get started" icon="rocket" href="/en/erste-schritte">
  The fastest path from your first login to your first agent.
</Card>