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Before an agent goes live, you should try it out. With the test call, you talk to the agent directly in the browser – through your microphone, entirely without the phone network.

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What the test call checks

The test call runs live against your current draft. Changes to the flow therefore take effect immediately in the next test, without you having to publish. This lets you iterate quickly.
Test calls create no logged call and no entry in the call analysis – they serve solely for trying things out.

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Starting a test call

1

Open the test view

For the agent’s draft, open the Test call view.
2

Grant microphone access

Allow the browser access to your microphone. The connection is established.
3

Speak

Talk to the agent like a real caller. You hear its responses and see the conversation live.

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The test interface

During the test, you see three areas side by side:

Flow state

Shows live which state of the flow the agent is currently in.

Live chat

The ongoing conversation as text – your inputs and the agent’s responses.

Event log

Technical events such as tool calls, results, and state changes.
Test call interface with state list, live chat, and event log

The test interface: flow states (left), live chat (center), and the event log with tool calls (right).

In the event log, pay particular attention to the tool calls and state changes – this lets you quickly see whether your transition conditions take effect as intended.