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In Settings, you manage tenant-wide defaults.

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Data protection & retention

You define how long call and dialog data is kept before it is deleted:
  • Retention of calls (in days)
  • Retention of dialogs/transcripts (in days)
Shorter periods mean stricter data minimization. Choose values that fit your legal and organizational requirements.
The automatic, scheduled deletion after the retention period expires is currently being finalized. The retention periods are already configurable; the planned automatic enforcement will follow.
Data protection settings with retention period

Data protection: retention period for conversations and dialogs.

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Appearance

Adjust the primary color of the interface to match your corporate design. It applies to all users of your tenant.
Appearance settings with primary color and preview

Appearance: primary color with live preview.

If the chosen color does not reach the minimum contrast of 4.5:1 everywhere in the light theme, the portal shows a notice. You can still save the color. Users who need more contrast then turn on contrast mode themselves.

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Display and language

Each user sets display and language for themselves in the top navigation bar. These are not tenant settings and apply only to you.

Display

Choose between Light, Dark and Contrast mode. Contrast mode uses a fixed color palette tested for accessibility and replaces the tenant’s primary color.

Language

The portal is available in German and English. Dates and times follow the selected language.
As long as you don’t actively select a display mode, the portal follows your operating system. If increased contrast is enabled there, it starts in contrast mode. Otherwise it follows the light or dark system setting.
The language of the interface is independent of the language of the agent in the conversation – the latter is set per agent in the model parameters.