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After every call, the full recording and tools for team follow-up are available to you in the portal.

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Call list

The call list shows all calls for your tenant. You filter by:
  • Time period
  • Phone number
  • Status
Each call carries a call status (e.g. completed) and a processing status (open / in progress / completed), so your team stays on top of things.

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Call detail

In the detail view of a call, you find:
The complete conversation history as a sequence of messages (caller and agent).
An automatically generated short version of the conversation.
Internal notes from your team about the call, as a discussion thread.
Assign the call to a team member for processing.
Classify calls with freely assignable keywords for analysis and filtering.

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Metrics dashboard

The dashboard condenses your calls into key metrics:
  • Overview cards with the most important figures,
  • a time-series chart over a selectable time period.
This lets you spot patterns – such as call volume by time of day – and the effectiveness of your agents.
Visibility depends on your permissions: who is allowed to see the dashboard or individual call actions is controlled via Users & Team.